Service Technician

• Posted by : Latitude Countertops

 December 06, 2022 - January 05, 2023

• Job category : Repair & Maintenance

         

Job Description

We are looking for a “Service Technician” to join our team immediately. This is a permanent, full-time position of 40 hours per week with opportunities for overtime. The Service Technician will receive a salary of $25.00/hour along with benefits including dental care (family or single), extended medical insurance (family or single), life insurance (single), employee and family assistance program, and 2 weeks of vacation per year. Employees are also eligible for overtime pay of $37.50/hour after 44 hours/week and discretionary bonus.  Service Technicians are also provided with car allowance of $800/month, phone allowance of $80/month, 407 ETR and annual fee membership, and gasoline expenses.

Our main facility is located at 66 Lepage Court, Toronto, Ontario, M3J 1Z9. The Service Technician will report to the main location but will be required to travel to customer sites which are across Toronto, GTA, North and North/East of the GTA (e.g. Owen Sound, Barrie, North Bay, Muskoka).  The language of work for this position is English.

The main responsibilities for this position include:

• Maintaining and performing repairs on surfaces such as kitchen countertops, vanities and fireplaces using hand and different equipment;
• Reviewing and understanding blueprints, drawings, and service work orders to define and plan the different work projects requested by clients;
• Ensuring all necessary supplies are available and replenished before departing on service calls (e.g.  glues, tools etc.);
• Assessing issues, and damages on surfaces to determine warranty eligibility and communicate findings to the service team;
• Repairing damaged surfaces and adjusting misaligned seams on countertops using appropriate methods and equipment;
• Polishing surface areas when necessary;
• Following-up with service team to ask questions or to obtain outstanding information;
• Providing any important information or instructions to clients related to their surface or repaired area to prevent future issues or damages;
• Collecting customer’s signature on work orders at the end of each service call;
• Participating in on-going training related to fabrication, reparation and maintenance of surface materials;
• Obeying all safety protocols when handling hazardous materials used to repair damaged surfaces (e.g. PPE, open windows etc.); and
• Ensuring all work is carried out in accordance with Health & Safety policies and procedures.

You must have the following qualifications:

• Extensive experience in the installation and repair of stone surfaces;
• Experience in a related trade (e.g. fabrication, woodworking, millwork and carpentry) preferably working with quartz/stone/marble repair;
• Proven ability to solve technical problems;
• Knowledge of imperial and metric measurements and conversion;
• Strong attention to detail;
• Driver’s license and ability to drive long distances;
• Ability to work overtime and weekends where needed; and
• Must own vehicle for work travel.

Applications can be emailed to HR@latitudeonline.ca. Please provide your CV. Applicants who do not submit a resume will not be considered.