November 17, 2023 - April 18, 2024
Job Title: Contact Officer
Company: WeSolve Business Hub Ltd
Location: 110 WHITING Road Unit 110,FREDERICTON NB, E3B 5V5
About Us:
WeSolve Business Hub Ltd is a leading business solutions company dedicated to providing comprehensive financial services. As we continue to grow, we are seeking a talented and customer-focused Contact Officer to join our team. If you thrive in a dynamic and collaborative environment and have a passion for delivering exceptional customer service, we want to hear from you.
Job Description:
As a Contact Officer at WeSolve Business Hub Ltd, you will be at the forefront of our client interactions, playing a pivotal role in ensuring positive customer experiences. You will be responsible for handling inquiries, resolving issues, and maintaining strong relationships with our clients.
Responsibilities:
- Serve as the primary point of contact for client inquiries via phone, email, and other communication channels.
- Provide timely and accurate information to clients regarding our products and services.
- Address and resolve client issues, escalating when necessary to ensure prompt resolution.
- Document and track client interactions using our CRM system.
- Collaborate with internal teams to ensure a coordinated and seamless customer experience.
- Assist in the development and improvement of customer service processes and procedures.
- Contribute to the maintenance of a positive and customer-centric culture within the organization.
Qualifications:
Proven experience in a customer service or contact center role.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Familiarity with CRM systems and other customer service tools.
- Positive attitude and a commitment to delivering exceptional customer service.
- Knowledge of financial services or business solutions is a plus.
How to Apply: info@wesolvebusinesshub.ca
