Work setting

• Consulting firm

Responsibilities

Tasks

• Analyze and provide advice on the managerial methods and organization of an establishment
• Conduct research to determine efficiency and effectiveness of managerial policies and programs
• Propose improvements to methods, systems and procedures
• Conduct quality audits and develop quality management and quality assurance standards
• Plan the re-organization of operations
• Supervise staff
• Provide customer service
• Train staff
• Direct and advise staff in the development and implementation of service quality assessment strategies

Additional information

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Flexibility
• Judgement
• Organized
• Team player
• Time management
• Integrity