User Support Technician

• Posted by : DCS Technologies Inc.

 April 04, 2024 - Expire after -5 days

• Job category : IT & Web Design

         

Job Description

DCS Technologies is an IT service company, that offers the business communities, technical solutions to meet their needs such as point-of-sale hardware & software, Digital Signage, Surveillance Cameras, Search Engine Optimization, Website Designing, Online Ordering, and much more.

DCS Technologies is looking for an User Support Technician. It is a full-time, permanent position in Sicamous BC.

The User Support Technician. will have to:

• The Information Technology Support Technician will be responsible for:
• Communicating electronically or in person with the software users facing difficulties.
• Execute solutions with references from guides, manuals, and other documents.
• Provide advice and real-time assistance to the user.
• Perform follow-up communication to ensure customer satisfaction.
• Collect information and maintain problems & solutions logs for the users.
• Maintain records of daily communication transactions, problems, and remedial actions taken.
• Can redesign documents or user manuals if required.
• Assist clients with the installation of upgrades.
• Provide proper network, and internet support to the users.

Job Requirements:

Completion of Secondary School education is required.

Post-secondary education in the field is required.

 We offer a Wage of $31.00/hour for 40 hours per week.

Please contact with your Resume at: technologiesdcs036@gmail.com

Work Location: 1120 Riverside Ave, Sicamous, BC V0E 2V0 Sicamous, British Columbia V0E 2V0