Position Overview:

As part of the front-line staff this position is responsible for ensuring that all customers are provided with top-notch customer service, consultation and explanation of required automotive services as well as sales and scheduling.

Key Responsibilities:

Front Counter

• Customer Service – ensure that all customers are greeted and welcomed to our shop, offering assistance and information when/if required. Handle any customer complaints and disputes in a professional manner.
• Front Area – responsible for visual presentation of the front showroom area, making sure that current product is displayed and necessary cleaning/dusting of items.
• Pricing/Quotations – responsible for handling sales, providing competitive quotes on work, negotiating, writing up invoices.
• Scheduling – coordinate all scheduling of mechanical work and repairs.
• Communicate with Technicians.
• Invoicing – responsible for ensuring that all invoicing is accounted for and appropriate monies have been collected/processed.
• Cash – handle all payment related transactions and ensure that till balances at day end.

General

• Service Advisors serve as the liaison between customers and the Auto Technicians.
• They perform general office duties, receive complaint logs, sell merchandise, explain the work performed and associated costs to customers.
• Full-time position, 8 hours a day with 1 hour unpaid break/lunch.
• Competitive wage and other benefits (to be discussed at interview).
• Employees must wear appropriate shirt/slacks (shirt/sweater provided) and ensure they are in a presentable condition (i.e. clean).
• Follow all Health & Safety requirements.

Skills/Qualifications Required:

• 2-3 years of automotive experience specifically relating to tire sales experience, job costing, sales, invoicing, scheduling, upselling of products & services.
• Explaining repairs to customers, making product suggestions and recommendations as needed.
• COSTAR experience an asset, intermediate level computer skills presumed.
• Preference given to those candidates who have previous mechanical/tire experience.
• Excellent written and verbal communication skills, ability to communicate confidently.
• Highly organized, attentive to details and strong analytical skills.
• Ability to work well under pressure in a fast paced, ever changing high-volume environment.
• Able to take direction and complete tasks as assigned.
• Able to multi-task and handle multiple priorities on a daily basis.
• Able to work independently as well as part of a team.
• Physically capable of lifting and moving items up to +50 lbs when required.
• Must be available to work full time, 5 days a week + overtime when required.

Only those that are shortlisted will be contacted for an interview.  Thank you for your interest! 

Please forward your resume and cover letter to: