May 01, 2024 - Expire after 10 days
- Support for service requests and resolution of trouble tickets for computer systems, mobile devices, business software, VOIP phones, audio-visual and hardware, servers and Microsoft 365
- Administer user accounts and group memberships for e-mail, Active Directory and business applications
- Coordinate software update and issue resolution with IT and third-party vendors for computer systems, networks, server and wide area networking technologies
- Monitor and administer data backup systems including recovery and restore of data from backup
- Manage inventory of information technology assets
- Administer server and cloud infrastructure including SaaS applications
- Deliver help desk support in troubleshooting computer systems and end-user support requests
- Administer firewalls, network and wireless infrastructure
- Collaborate on the maintenance and implementation of IT Security policies, Disaster Recovery Plans and Policies, Change Management Policies
- Perform regular maintenance, patching, diagnosing, troubleshooting, and resolving hardware, software, or other network and system problems
- Provide guidance and expertise to developing enterprise architecture standards and technology best practices for the organization (as it aligns with its mission and priorities)
- Handle problem recognition, research, isolation, resolution and follow-up for all user support and service requests
- Participate in all team meetings and contribute to process excellence
- Responsible for ensuring customer satisfaction of support and service requests.
- Follow-up on outstanding incidents and escalations to ensure timely and effective resolution
- Ability to effectively and professionally communicate and collaborate with all levels of the organization and peers to reach common goal.
- Foster and contribute to a culture of inclusion and equity in a diverse work environment; understand and recognize that individual differences significantly contribute to company's success in its programs and workplace environment.
- Integrate diversity, equity, and inclusion principles to your role, how you work and how you engage with others, as aligned with YW Calgary’s values and Practice Framework.
- Share individual accountability to create and maintain inclusive and safe spaces and practices (physically and psychologically) that are open, transparent, and encourage accountability, advocacy, and mentorship.
- Inform team members and leaders to stop any unsafe work practices immediately to create awareness and injury/illness prevention
Education required
Diploma in Information Technology or better
