store manager - retail

• Posted by : Rocky Mountain Chocolate Factory

 October 18, 2026 - April 17, 2027

• Job category : Others

• Salary : 45

         

Job Description

Retail Store Manager

Employer / Operating Name: Rocky Mountain Chocolate – West Edmonton Mall
Business Address: Unit 1343, 8882 170th Street, Edmonton, Alberta, T5T 4M2
Job Location: West Edmonton Mall, Edmonton, Alberta
Position: Store Manager- Retail
Number of Vacancies: 1
Employment Type: Permanent, Full-time
Wage: $45.00 per hour
Hours of Work: 30-44 hours per week
Work Schedule: Day, evening, weekend and holiday shifts as required
Language of Work: English
Work Location: On-site
Start Date: As soon as possible
Benefits: Dental and Extended Health Benefits Plain,50% paid by employer and 50% by the employee.

About the Employer

Rocky Mtn Chocolate is a specialty retail business offering a selection of chocolates, confectionery products, and gifts. Our West Edmonton Mall location serves customers seeking quality chocolate products, seasonal treats, and gift options.

We are seeking a motivated and experienced Retail Store Manager to oversee the daily operations of our West Edmonton Mall store. The successful candidate will be responsible for managing store performance, leading employees, maintaining inventory, implementing sales strategies, and ensuring excellent customer service.

Main Duties and Responsibilities

The Retail Store Manager will perform the following duties:

1. Store Operations Management: Plan, organize, direct, control, and evaluate the overall operations of the retail store to maintain efficient daily operations and achieve business objectives.
2. Staff Management: Recruit, hire, train, supervise, and evaluate retail employees; assign responsibilities, establish work schedules, and address staffing and performance requirements.
3. Sales and Business Performance: Develop and implement sales strategies, establish sales targets, monitor store performance, and identify opportunities to improve revenue and profitability.
4. Inventory and Merchandise Management: Oversee inventory planning, stock levels, product selection, ordering, and replenishment to ensure appropriate merchandise availability while controlling waste and inventory costs.
5. Financial Management: Plan and monitor store budgets, authorize operational expenditures within delegated limits, review sales and financial reports, and implement cost-control measures.
6. Marketing and Promotions: Develop and implement local marketing and promotional initiatives, including seasonal campaigns, product displays, and merchandising strategies to attract customers and increase sales.
7. Customer Service Management: Establish and maintain customer service standards, oversee the resolution of customer concerns, and implement improvements to customer satisfaction and retention.
8. Merchandise Planning and Pricing: Evaluate customer preferences, sales trends, and competitor activities to recommend merchandise offerings, pricing strategies, and promotional opportunities in accordance with company policies.
9. Supplier and Purchasing Coordination: Coordinate merchandise procurement, communicate with approved suppliers, and manage purchasing and delivery schedules to support store operations.
10. Quality and Compliance: Ensure store operations comply with applicable health and safety standards, food-handling requirements, company policies, and operating procedures.
11. Reporting and Performance Improvement: Prepare and review operational, staffing, sales, and inventory reports; identify performance gaps and implement corrective measures.
12. Store Standards: Oversee merchandising presentation, product quality, cleanliness, equipment maintenance, and overall store appearance to maintain a professional shopping environment.

Education and Experience Requirements

• Completion of secondary (high) school education is required.
• A college diploma or university degree in business administration, retail management, or a related field is an asset but is not mandatory.
• A minimum of 3 years of relevant experience in retail operations or retail sales, including at least 1 year in a supervisory or managerial capacity, is required.
• Experience in specialty food, confectionery, gift retail, or a related retail environment is an asset.
• Experience managing store inventory, employee schedules, sales targets, and daily retail operations is preferred.

Skills and Qualifications

• Strong leadership, organizational, and decision-making abilities.
• Ability to supervise employees, delegate tasks, and manage performance.
• Knowledge of retail store operations, inventory management, purchasing, and merchandising.
• Ability to analyze sales reports, manage budgets, and implement business improvement strategies.
• Strong customer service, communication, and problem-solving skills.
• Familiarity with point-of-sale (POS) systems and basic computer applications.
• Ability to work independently and manage competing operational priorities.
• Flexibility to work evenings, weekends, and statutory holidays as required by store operations.

Working Conditions

• The position requires on-site work at the West Edmonton Mall retail location.
• The successful candidate will be responsible for managing store operations in a customer-facing retail environment.
• The position may involve periods of standing, walking throughout the store, and assisting with merchandise handling as operationally required.
• The successful candidate must be available to work according to the store's operating schedule, including peak retail seasons.

How to Apply

Interested candidates are invited to submit their resume, highlighting relevant retail management experience and qualifications.

By Email:  tejparm@gmail.com
Subject Line: Application – Store Manager – West Edmonton Mall

What you must include in your application:

• Answers to the following screening questions:
• Resume
• Are you available for shift or on-call work?
• Do you have experience working in this field?

What might be required by the employer later in the hiring process:

• References attesting experience

We welcome applications from qualified candidates and are committed to fair and equitable recruitment practices.

Only candidates selected for further consideration will be contacted.