Coordinate and assign work to team to provide information to customers and to handle post-sales customer services to parents
side of our school
Plan routine work and office procedures within the client service Perform general customer service duties
Might order supplies and maintain workstations
Able to analyse situation and resolve client service issues.
Identify customer service issues and train the team for improvements
Able to make sound decisions in client service matters.
Periodically make report to present to the team to improve customer service
Follow-up clients’ question and complaints with Chinese social medias. (e.g. WeChat)
Familiar with needs with the market
A minimum of post secondary education
Minimum 2 years of relevant work experience in customer service
Excellent understanding and communication skills in Mandarin
The compensation for this position is 26CAD per hour on 35 hour work week Monday to Friday
This will be salary-based position with paid overtime, bonuses and 4% vacation allowance as per Ontario regulation
Job Id : JFC-54355
Vacancy : 1
Location : Markham - ON, Ontario, CANADA
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